Advertising:
Windows » AdventnetManageEngine SupportCenter Plus 7.0
متوسط التقييم:
0%تصنيف المستخدم:
الأصواتتصنيف الزوار:
0 الأصواتوقت التحميل:
56K: 1h 15m 35s 64K: 1h 6m 8s 128K: 33m 4s 768K: 4m 36s
عدد تحميل برنامج:
Total: 297 | Last week: 1
عدد ترشيحات:
293 visitors
الناشر:
نظام تشغيل برنامج:
Win95,Win98,WinME,Windows2000,WinXP,Windows2003,Linux,Win Vista
ترخيص برنامج:
Freeware
تاريخ أضافة:
02-02-2009
آخر تحديث:
02-12-2008
حجم برنامج:
31.00 Mb
AdventnetManageEngine SupportCenter Plus شرح برنامج:
from Adventnet Inc
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Email Response Management Supportcenter Plus automates the process of creating, organizing, tracking requests in to a seamless process. It automates the customer case tracking in the most efficient way. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve customer relationships. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Customer Service Reports Access 50 in-built reports and create custom reports on various criterias like Requests, Response Times, Support Staff Based and SLA based. Active Directory Integration Import User information from Active Directory.Keep your SupportCenter Plus database in sync with the Active Directory Database.Support Representatives can login in to SupportCenter Plus through Active Directory authentication. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. Customer Billing Time entry is tightly coupled with the Contracts Management. Based on each request resolution customer billing can be made.
متطلبات النظام:
P III 1Ghz & more, 512 MB RAM, 200 MB Disk SpaceProgram Release Status: Major Update
Program Install Support: Install and Uninstall
AdventnetManageEngine SupportCenter Plus آخر النسحة:
برنامج AdventnetManageEngine SupportCenter Plus 7.0 آخر تحديث: 02-12-2008 - actual versionAdventnetManageEngine SupportCenter Plus برامج ذات الصلة:
تحميلات ذات الصلة
EasyDesk helpdesk 1.4.2 - 789 downloads
A simple and easy to use shareware call logging program
A simple and easy to use shareware call logging program
DEKSI CRM 5.2 - 663 downloads
Multi-platform and scalable, on demand, web Enabled CRM Software
Multi-platform and scalable, on demand, web Enabled CRM Software
MediaHeal for Hard Drives 1.0.0807 - 315 downloads
MediaHeal for Hard Drives retrieves files from corrupted hard disks.
MediaHeal for Hard Drives retrieves files from corrupted hard disks.
Instant Knowledge Base 1.0 - 291 downloads
Create custom knowledge base articles, fully searchable. Export articles as html
Create custom knowledge base articles, fully searchable. Export articles as html
MediaHeal for CD and DVD 1.0.0808 - 286 downloads
MediaHeal for CD and DVD retrieves files from corrupted cd/dvd disks.
MediaHeal for CD and DVD retrieves files from corrupted cd/dvd disks.
LabTech MSP 2.0 - 286 downloads
Windows Network Management & Monitoring System with timesheets, ticketing.
Windows Network Management & Monitoring System with timesheets, ticketing.
برامج الأكثر شعبية
EasyDesk helpdesk 1.4.2 - 789 downloads
A simple and easy to use shareware call logging program
A simple and easy to use shareware call logging program
DEKSI CRM 5.2 - 663 downloads
Multi-platform and scalable, on demand, web Enabled CRM Software
Multi-platform and scalable, on demand, web Enabled CRM Software
MediaHeal for CD and DVD 1.0.0808 - 286 downloads
MediaHeal for CD and DVD retrieves files from corrupted cd/dvd disks.
MediaHeal for CD and DVD retrieves files from corrupted cd/dvd disks.
MediaHeal for Hard Drives 1.0.0807 - 315 downloads
MediaHeal for Hard Drives retrieves files from corrupted hard disks.
MediaHeal for Hard Drives retrieves files from corrupted hard disks.
Web Help Desk 8.4.6.10 - 152 downloads
Affordable, Intuitive web based Help Desk software. Vendor Neural Help Desk App.
Affordable, Intuitive web based Help Desk software. Vendor Neural Help Desk App.
MediaHeal for Removable Disks 1.0.0809 - 269 downloads
MediaHeal for Removable Disks restores data from corrupted optical media
MediaHeal for Removable Disks restores data from corrupted optical media
جديد برامج
Repair Offline OST 5.0 - 21 downloads
PDS group recently launched Repair Offline OST to recover offline OST Outlook
PDS group recently launched Repair Offline OST to recover offline OST Outlook
Recover Exchange Server Database 2.0 - 24 downloads
Enstella EDB to PST recovery tool to recover Exchange Server Database into PST.
Enstella EDB to PST recovery tool to recover Exchange Server Database into PST.
Polar Help Desk 5.0 - 48 downloads
Web based help desk that tracks incidents, integrates with e-mail and more.
Web based help desk that tracks incidents, integrates with e-mail and more.
Webolize IssueTracker 1.0 - 42 downloads
issue tracking, bug tracking, time tracking, project management, free standard
issue tracking, bug tracking, time tracking, project management, free standard
VersaSRS HelpDesk 4.0.0 - 49 downloads
FREE advanced, powerful and feature rich 100% browser based Help Desk
FREE advanced, powerful and feature rich 100% browser based Help Desk
ReplyButler 2.06 - 55 downloads
Do you often use e-mail? Then you do need ReplyButler!
Do you often use e-mail? Then you do need ReplyButler!


